Careers in Customer Support
No problem too big, no customer unheard. You help people around the world have a great experience using TransferWise.
Make it easy. Make it personal
Our customers are all kinds of people who contact us for all kinds of reasons. Email, phone, social media or chat, you’ll emphasise when things take longer than expected. And go out of your way to figure out an issue — staying calm when faced with frustration.
You have the freedom to be the voice of TransferWise, in the truest sense — no scripts. The more personality in our products and services, the better our customers’ experience.
How we work
Our customers are global, so our support team covers a variety of regions and language skills. We also support specific areas of our product, from business to consumer. The goal is to build trust with our customers — making things simple.
With side projects and training, there’s lots of opportunity to go beyond a typical support agent role. If you’re a linguist, you might translate for our website or blog. Or you could become a Product Champion, ironing out the things our customers find most challenging. Whatever your passion, there’s plenty of room to grow.
Meet our Customer Support team
“I studied journalism so my side project here with the marketing team allows me to do what I love.”
Juliana, Social Media Customer Support, Tampa
Latest Customer Support roles
Customer Support Vendor Operations Specialist – Portuguese speaking
Our Customer Support Vendor Operations Specialists ensure our customer’s complete satisfaction by supporting our outsourcing partner with operational management and act as the link between the TransferWise internal and external CS teams, working hand-in-hand with both! The CS VOS will be responsible for ensuring high quality contacts through consistent calibrations and reporting, communication with internal teams, training calibrations and tracking, as well as other processes required for an exceptional level of customer support. Find out more here! 🚀
Customer Support Associate (Cantonese Speaker)
Who we are TransferWise was founded in 2011 with a clear mission: Money without borders – so people and businesses can send, spend and get paid in any currency, wherever, whenever. Sure, the heart of what we do is international...