Careers in Customer Support
No problem too big, no customer unheard. You help people around the world have a great experience using TransferWise.
Make it easy. Make it personal
Our customers are all kinds of people who contact us for all kinds of reasons. Email, phone, social media or chat, you’ll emphasise when things take longer than expected. And go out of your way to figure out an issue — staying calm when faced with frustration.
You have the freedom to be the voice of the TransferWise, in the truest sense — no scripts. The more personality in our products and services, the better our customers’ experience.
How we work
Our customers are global, so our support team covers a variety of regions and language skills. We also support specific areas of our product, from business to consumer. The goal is to build trust with our customers — making things simple.
With side projects and training, there’s lots of opportunity to go beyond a typical support agent role. If you’re a linguist, you might translate for our website or blog. Or you could become a Product Champion, ironing out the things our customers find most challenging. Whatever your passion, there’s plenty of room to grow.
Meet our Customer Support team
“I studied journalism so my side project here with the marketing team allows me to do what I love.”
Juliana, Social Media Customer Support, Tampa
Latest Customer Support roles
Customer Support Senior Team Lead
The Customer Support Senior Team Lead is a strong leader with a mindset that allows them to build strong teams and processes that put our customers first, while providing continuous feedback from customers to various product teams. You would be supporting a group of up to 6 Customer Support Team Leads - who would in turn each support up to 12 agents.
Workforce Management Specialist
What are we doing?Our Customer Support team has surely grown. We are now a big family of 600+ agents, offering support in 12 languages from 5 different offices around the globe. With this many agents and locations, we must take...
Translator and Customer Support Associate (Czech Speaker)
As our business is growing at an exponential rate globally, so is our presence in Hungary. We recently moved to a bigger office in Budapest, which means we are now looking for a lot of new talent to be a...