Customer Support Associate (Bahasa Indonesia Speaker)

Customer SupportSingapore

Key Details

  • Stock options in a profitable company + $3,200/month base salary
  • 21 days annual leave
  • Flexible working – whether it’s working from home, school plays or life admin we get that flexibility is essential and you’re trusted to do the right thing and be responsible
  • Medical insurance
  • Loads of development opportunities
  • The opportunity to work with super smart, curious people

And much more – check out more about our offer here.

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Who we are

TransferWise was founded in 2011 with a clear mission: Money without borders – so people and businesses can send, spend and get paid in any currency, wherever, whenever.

Sure, the heart of what we do is international money transfer. And we’re committed to making it instant, convenient and fair for millions of people, all over the world. But we’re growing our other products and our teams at an exciting pace. And we’re looking for the very best to jump on board.

What it’s really like to work here

At TransferWise, we do things a bit differently. There’s no corporate nonsense, and no old-fashioned hierarchy. Instead, we work in dozens of self-sufficient, autonomous teams. Think of them like start-ups within a start-up that learn from each other.

Each team picks the problems they want to solve. So there’s no micro-management. No hiding behind fancy job titles. And no one telling you what to do. You are your own boss. But you’ll get tons of guidance and plenty of support from talented, super-smart colleagues from all over TransferWise.

We’re going to be upfront — the way we work doesn’t suit everyone. But if freedom, autonomy, and life-affirming, head-scratching professional challenges rock your world, we could be a match made in heaven.

So, what's the role?

Our fantastic Customer Support team is expanding to Singapore so we are looking for new team members who are passionate about customer support, love to talk to customers and want to work in a disruptive, fast-growing and fun environment. We are looking for people who are passionate, understand the urgency of the start-up setting and take pride in the ownership of their tasks while functioning fully in a team setting.

What you'll get to do:

  • Create a wonderful customer experience as you understand that making a customer happy is crucially important to a business's success
  • Be creative, friendly, and solution-oriented with customers and colleagues
  • Look for ways to constantly improve processes
  • Contribute to making the best working environment for yourself and your coworkers by being the best self
  • Understand the need to meet expectations, rise above them, and go that extra mile for customers
  • Be honest, able to own up to your mistakes, and never break promises
  • Provide world class customer support via chat, email, phone and social media

The ideal candidate will have…

  • A Singaporean citizenship or permanent residency (Please note we cannot sponsor Visas for this role) 
  • Excellent verbal & written English and Bahasa Indonesia language skills
  • Ability to multi-task and take responsibility in challenging situations
  • Strong attention to detail
  • Flexibility in working hours – we work day and night, sometimes even weekends
  • A high school diploma or GCE equivalent

We're ideally looking for someone who has worked in customer services before, but we're willing to work with the right person, whatever their experience if they have a passion for helping customers.

What’s in it for you:

One of the biggest benefits of working at TransferWise is being a part of the amazing team of exceptionally talented people. At TransferWise we believe in giving a strong voice to all employees and encourage people to be themselves in everything they do. In addition…

  • Paid holidays
  • Stock options
  • Fun and friendly atmosphere
  • Opportunities to grow and challenge yourself

If this sounds like the beginning of a great new challenge for you, please apply by submitting your CV along with a cover letter.

Please make sure your applications are submitted in English, as this is our working language. 

#LI-RV1

Application Review

At this stage, our recruiter and hiring manager will be reviewing applications to narrow down the most excellent candidates based off your resume and answers to our application questions.

Pro tip: We ask application questions for a reason – because this company is on a mission and this role is about communication – so take this opportunity to show us who you are and why you’re a great fit! 📝

Take Home Test

Successful candidates from the application review will be sent a link to a 2 part assessment. The first part is a 📹video assessment where you’ll get a chance to let us know who you are as a person. In the second part you’ll be given a few info links and some “customer emails” to answer where we’ll be looking at your spelling, grammar, accuracy of the information you provide, and your tone.
Be sure to leave up to an hour and a half for this test.

Pro tip: Make sure the device 💻you are using has a functioning microphone and camera as you will be recording your answers in this test. Also, it is recommended to use a computer as the written part will require going through our FAQ and writing proper emails 🧐

First Interview

You’re going meet with one of our Customer Support Team Leads and a team member online, via Zoom. You’ll discuss your experience and skills, your motivation for this position & TransferWise, and how well you fit in with our mission and values. (1 hour)

Pro tip: TransferWise is a mission-driven company, so make sure you’ve looked us up and come to the interview prepared to talk through how you can add to that mission! 🚀

Final Interview

You’re going to do your final interview with one of our Senior Team Leads, also online. This will be a deeper discussion on your mentality and practical skills for the role. (30 minutes)

Pro tip: Make sure you’ve been to our website or app and know what our products are. Test out sending a transfer to get the customer’s experience (you don’t have to complete it 😉). We’d love to hear feedback on your experience or how we can improve! 🔎

Ready to apply?

Complete the eligibility checklist now and get started with your online application.

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Explore our Singapore office

TransferWise is located in the heart of Singapore’s hipster Kallang district between the historic neighbourhoods of Geylang, Little India and Kampong Glam.

Learn more about our Singapore office
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