Customer Support Associate (Spanish speaker)

Customer SupportBudapest

We’re looking for a Spanish speaking Customer Service Agent to join our growing team in Budapest, Hungary. This role is a unique opportunity to have an impact on TransferWise’s mission in helping our customers have a great experience when using TransferWise.

Key Details

Office: Budapest

Key benefits:

  • Salary range: 450 000 HUF (gross)
  • Stock options in a profitable company
  • Flexible working – whether it’s working from home, school plays or life admin we get that flexibility is essential and you’re trusted to do the right thing and be responsible
  • Medical insurance
  • 3 health days in addition to vacation days
  • Loads of development opportunities 
  • A fun work environment with social activities and events
  • The opportunity to work with super smart, curious people

TransferWise is one the fastest growing companies in Europe and we’re on a mission: to make money without borders the new normal. We’ve got 6 million customers across the globe and we’re growing. Fast.

Current banking systems don’t let us send, spend or receive money across borders easily. Or quickly. Or cheaply. 

So, we’re building a new one.

And, we’re looking for a passionate Spanish and English speaking Customer Service Associate to join our thriving team in Budapest, Hungary to play a key role in helping our customers have a great experience when using TransferWise. 

What does it take? 

You’ll:

  • Help customers have the best experience possible with our product working across email, phone and chat
  • Be flexible working during business hours but sometimes covering an evening or weekend shift (we’ll get you a cab home if you finish after 11pm)
  • Go above and beyond the call of duty: work independently without a script and solve complex problems working with other teams
  • Grow through mentoring and side projects with other teams, developing your skills and figuring out how to have a big impact on our customers
  • Work autonomously – at TransferWise you get in what you put out so you’ll need to take the initiative when it comes to your career progression

Is that you?

  1. You’re legally authorised to work full time in Hungary (we can’t sponsor visas for this role)
  2. Your verbal and written English and Spanish skills are excellent
  3. You can multitask and take responsibility in challenging situations
  4. You’re flexible and have a razor sharp attention to detail
  5. You hustle. And hard. 
  6. You’ll ideally have worked in customer service before, but don’t worry if you haven’t. We’re willing to work with the right person as long as they’re passionate and always striving to give a great customer experience.

What you get back:

  • A salary of 450 000 HUF (gross)
  • Stock options in a growing company
  • Annual paid company trip, Summer Days
  • Medical insurance
  • Free breakfast and weekly team lunches 
  • A fun work environment with social activities and events

And much more – check out more about our offer here.

How we work:

We work differently and we’re proud of it. As part of our support team, you’ll play a key role in helping our customers have a great experience with TransferWise. You’ll also be the link between our customers and teams, helping our product teams identify areas for improvement.

There’s no script and no hand holding and we trust each other to get stuff done. At TransferWise you’ll have the opportunity to have real impact, grow your skill set and work across our entire business.

This is not your average customer service job.

Interested? Check out this vlog to find out more about life in our Customer Support team.

NOTE: Please make sure your applications are submitted in English, as this is our working language. 

Application Review

At this stage, our recruiter and hiring manager will be reviewing applications to narrow down the most excellent candidates based off your resume and answers to our application questions.

Pro tip: We ask application questions for a reason – because this company is on a mission and this role is about communication – so take this opportunity to show us who you are and why you’re a great fit! 📝

Take Home Test

Successful candidates from the application review will be sent a test through Indeed Assessments (check your spam folder!). You’ll be given a few info links and some “customer emails” to answer, and then take a quick typing test. We’ll be looking at your spelling, grammar, accuracy of the information you provide, and your tone.

Pro tip: Make sure you’ve got a computer handy to take this test! You cannot complete the typing portion of the test on a mobile device 💻

First Interview

You’re going meet with one of our Customer Support Team Leads and a team member online, via Zoom. You’ll discuss your experience and skills, your motivation for this position & TransferWise, and how well you fit in with our mission and values. (1 hour)

Pro tip: TransferWise is a mission-driven company, so make sure you’ve looked us up and come to the interview prepared to talk through how you can add to that mission! 🚀

Final Interview

You’re going to do your final interview with one of our Senior Team leads, also online. This will be a deeper discussion on your mentality and practical skills for the role. (30 minutes)

Pro tip: Make sure you’ve been to our website or app and know what our products are. Test out sending a transfer to get the customer’s experience (you don’t have to complete it 😉). We’d love to hear feedback on your experience or how we can improve! 🔎

Ready to apply?

Complete the eligibility checklist now and get started with your online application.

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